Legal

This page sets out who operates Tideward, how to reach us, and the legal documents that apply when you visit the website, hold an account or appear in content on the platform.

1. Who operates Tideward

1.1 Company information

Tideward is a software platform for maritime crewing. It is a product of RSM Software, the trading name of the company below.

1.2 How we refer to ourselves

In every document listed on this page, RSM Software, we, us and our mean Rogue Star Marine Software Ltd, and Tideward means the platform, its portals and this website.

1.3 What Tideward is not

Tideward is software and a mediator between seafarers and the companies that work with them. We never employ seafarers, and we do not make hiring decisions for agencies, operators or owners. The Mediator & employment notice says this in full.

2. How to contact us

2.1 By email

• Legal questions, notices under our terms, complaints and takedown requests for job adverts: legal@rsm-software.com
• Personal data and privacy, including requests to exercise your data protection rights: dpo@rsm-software.com
• General enquiries: info@rsm-software.com
• Plans, pricing and order forms for companies: sales@rsm-software.com

2.2 By post

Rogue Star Marine Software Ltd, Pavlou Aggelinide 21, 3110 Limassol, Cyprus.

2.3 Complaints

If something has gone wrong, write to legal@rsm-software.com and tell us what happened, which account or page it concerns and what you would like us to do. If your complaint is about personal data, write to dpo@rsm-software.com; you may also complain to the Commissioner for Personal Data Protection in Cyprus or to the data protection authority where you live or work, as our Privacy Policy explains.

3. Our legal documents

• Terms of Service — the agreement between us and everyone who holds a Tideward account: accounts and tenants, plans and seats, payment, suspension, cancellation, liability and the law that applies.
• Refund and cancellation policy — cancel at any time and keep access until the end of the month you have paid for; no refunds for part-months; how upgrades and downgrades are charged; and the 14-day right of withdrawal for consumers, with the model withdrawal form.
• Privacy Policy — what personal data Tideward handles, when we act as controller and when a company customer does, why we use it, who receives it, how long it is kept, and your rights.
• Cookie Policy — the cookies and browser storage Tideward uses, the analytics that load only after you consent, and how to change your choice.
• Acceptable Use Policy — the rules everyone on Tideward follows, including lawful recruitment with no recruitment or placement fees charged to seafarers, no discrimination, and no use of seafarer data outside its purpose.
• Data Processing Addendum — the terms under which we process personal data on behalf of company customers, as Article 28 of the GDPR requires.
• Sub-processors — the third parties that process personal data for Tideward, what each does, where, and the safeguard used for any transfer outside the European Economic Area.
• Sourced job adverts — how job adverts from third-party job boards are collected and credited, how to ask for one to be taken down, and how a recruiter named on an advert is contacted and can unsubscribe.
• Mediator & employment notice — Tideward is a software provider and mediator, never an employer. Every user accepts this notice inside the product and is asked to accept it again every 24 months.

4. Which documents apply to you

4.1 Visitors to this website

The Privacy Policy and the Cookie Policy.

4.2 Seafarers

The Terms of Service, the Privacy Policy, the Acceptable Use Policy and the Mediator & employment notice. If you buy a paid Seafarer plan, the Refund and cancellation policy also applies, including your right of withdrawal as a consumer.

4.3 Companies

Manning agencies, maritime operators, port agents and fleet owners: the Terms of Service, the Acceptable Use Policy, the Data Processing Addendum with the Sub-processors list, the Refund and cancellation policy and the Mediator & employment notice. The Privacy Policy covers the people who use your company's account.

4.4 Job boards, employers and recruiters named on job adverts

The Sourced job adverts notice and the Privacy Policy.

4.5 Customers with a signed agreement

Where your company has signed an order form or a master services agreement with us, that signed document prevails over the online terms where the two differ, as the Terms of Service explain.

5. Law, versions and changes

5.1 The law that applies

Our documents are governed by the law of the Republic of Cyprus. If you are a consumer, nothing in them takes away the protection given to you by the mandatory law of the country where you live, as the Terms of Service explain.

5.2 Versions

Every document shows its version and the date it was last updated at the top, except the Mediator & employment notice, whose version is recorded with your acceptance when you accept it in the product. Each document explains how we tell you about changes to it. If you need an earlier version of a document, ask us at legal@rsm-software.com.